1. How billing works
Essential and Premium are paid monthly in Australian dollars and renew automatically each month until you cancel. Payments are processed by Stripe, which emails you a receipt for every payment. The free account costs nothing.
2. Cancelling
- You can cancel at any time yourself: sign in, open the plans page and choose Manage subscription.
- After you cancel you will not be charged again, and you keep your plan until the end of the month you have already paid for. After that you move to the free account.
- Deleting your account cancels your plan straight away (see below).
3. Refunds
- Changed your mind? If you email us within 14 days of the first payment for a plan, we will refund that payment in full.
- Charged by mistake, charged twice, or charged after you cancelled? Email us and we will refund the incorrect charge.
- Apart from the cases above, we do not give refunds for the part of a month you have already paid for, or for months you did not use.
- If we change the price or what a plan includes, you can cancel before the change takes effect (see the Terms of use).
Refunds go back to the card you paid with, usually within 5 to 10 business days of us approving them, depending on your bank.
4. Your rights under Australian law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major problem with the service, you are entitled to cancel and to a refund for the unused part of what you paid, and to compensation for other reasonably foreseeable loss or damage. If the problem is not major, you are entitled to have it fixed in a reasonable time. Nothing in this policy limits those rights.
5. Deleting your account
If you delete your account while you have a paid plan, the plan is cancelled immediately and you lose access to its features straight away. We do not refund the current month, except where section 3 or the law says we must.
6. Asking for a refund or help
Email hello.chewswisely@outlook.com from the address on your account, with the date of the payment. We will reply as soon as we can. Please contact us before asking your bank for a chargeback, so we can sort it out directly. See also our Terms of use. [YOUR LEGAL NAME OR COMPANY NAME], ABN [ABN].